Patients' Rights and Responsibilities - Dr Imad Mahmoud Amman Jordan

 

Patients’ Rights and Responsibilities

This Clinic/ Hospital guarantees the basic rights of patients. These include the right to be treated with respect in terms of privacy, dignity, and values, and the right to make decisions concerning health and personal care.

Patient Rights

As a patient, you have the right to do the following:

• Refuse to see anyone (including visitors) not officially connected with your direct care or treatment;
• Be interviewed and examined in surroundings that assure reasonable privacy;
• Have any discussion or consultation involving your case conducted discreetly (i.e. without certain individuals whom you do not wish to be present);
• Have a companion present with you during your physical examination;
• Give permission to any individual not directly involved in your care to be present during your examination and diagnostic or therapeutic procedures;
• Know the name and qualifications of the individuals involved in your care;
• Expect all consultations, records, and information pertaining to your medical condition or financial affairs to be treated as confidential;
• Receive complete information about the diagnosis, prognosis, and proposed treatment of your case;
• Be informed of benefits, risks, methods, and therapeutic alternatives for surgical and diagnostic procedures, and have your questions answered prior to being requested to sign a consent form; (An exception is made in emergency situations where delay caused by such an explanation may jeopardize your health)
• Request a second opinion from another qualified consultant regarding your condition in the event of unsatisfactory progress or transfer to another qualified consultant, if irreconcilable conflicts arise with the assigned attending physician; .
• Have information provided in language and terms that you can understand, and request an interpreter if you do not speak English;
• Accept or refuse participation in clinical research upon receiving full information on the procedures, risks, benefits, and alternatives;
• Be advised of the identity of other healthcare or educational institutions that have a relationship with the hospital, and social welfare facilities offering their services to patients;
• Refuse treatment to the extent permitted by the law; (If you refuse treatment, your doctor will inform you about all harmful effects that might result from your refusal of treatment, and you may be requested to sign a statement that you have been made aware of such risks) ;
• Have your requests or concerns regarding Islamic religious values and beliefs referred to the Religious Awareness Office;
• Expect reasonable personal safety, insofar as the hospital practices and environment are concerned;
• Receive visitors during normal visiting hours, unless your doctor believes this might endanger your health;
• Receive mail and telephone calls, with access to an interpreter for such communication if needed;
• Request a transfer to another room if you are unreasonably disturbed by another patient or visitor;
• Be placed in protective privacy, if necessary, for personal safety;
• Decline to participate in clinical training programs or in the gathering of data for research purposes;
• Know the hospital's rules and regulations;
• Request assistance of a social worker to explain what you need to know and to help you overcome any hardships, problems, and causes of concern pertaining to the hospital's rules and regulations;
• Understand the reason for being referred to another facility or organization before such a decision has been made;
• Be informed about your continuing healthcare requirements upon your discharge from the hospital;
• Receive information about organ donation and applicable laws and regulations;
• Present complaints or report conflicts, verbally or in writing, to the patients’ services office without compromising the treatment services provided;
• Receive appropriate assessment and management of pain.

Patient Responsibilities

As a patient, you are responsible for:

• Providing accurate and complete information, which should include your name, address, telephone number, present medical complaints, medical history, and current medications;
• Providing all documents required for your hospitalization, such as medical reports, referral letters, and your identity card;
• Reporting to your doctor any changes that you may notice in your health condition;
• Informing your doctor or any member of your healthcare team if you need more information about your treatment plan;
• Following the instructions and treatment plan recommended by your physician;
• Settling promptly any financial obligations resulting from your medical treatment;
• Following hospital’s rules and regulations; respecting the rights of other patients and hospital staff;
• Signing a statement indicating your refusal of treatment if you decide to refuse treatment or if you leave the hospital against medical advice. You are responsible for any deterioration in your health condition resulting from your refusal to accept treatment or to comply with instructions